DESKTOP TECHNICIAN In Washington Job Details

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Employer:	Technisource, Inc..
Date posted:	01/27/2012
Job Reference:	J8B7556KS007PYJXV27
Country:	United States
State:	District of Columbia
Location (text):	Washington
Category:	science and technology
Employment Type:	Full Time
Salary:	N/A
Job Description: Troubleshoot and resolve hardware and software issues over the phone/email/chat and in person (desktop) in order to minimize end user downtime and increase productivity, while providing world class customer experience. Requirements 2 Years Corporate Desktop Experience MUST have experience directly assisting end-users (hands on) MUST be able to provide friendly customer service in a stressful environment Experience required using a Ticketing system (Remedy or equivalent) Office 2007 Remote Access Tools (Go To Assist or equivalent) Knowledgebase Application (Right Answers or equivalent) Document Management System (Hummingbird DM5 or Equivalent) Citrix Skype Vista OS Lenovo Laptop/Desktop computers

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